We answer within one business day, Monday to Friday.
Write to us about anything: choosing a teacher, a booking that has gone wrong, a payment question, or a request about your data. Please include the email address on your account and, where it helps, the name of the teacher or the date of the lesson.
Email jerry@oaktutor.app
WeChat forwardmickey
Company 1001532201 Ontario Inc., Toronto, Canada
OakTutor is an iOS app for booking one to one IB and AP lessons with the teachers of Oak Education. The app is operated by 1001532201 Ontario Inc. in Toronto, Canada. The tutoring is delivered and billed by Visionet Associates Pte. Ltd. in Singapore, which trades as Oak Education at oakedu.sg.
The teaching team covers IB Diploma and AP subjects, with most students in Grade 10 to 12. Each teacher profile lists the exact subjects that teacher takes, along with their qualifications and experience. The full list is published at oakedu.sg/en/teachers.
Pick a teacher in the app and request a trial. It is a single one to one session of 60 minutes, currently S$40, and the fee is shown before you confirm. The booking is set once payment has been received and the teacher has accepted the time. There is no obligation to continue afterwards, and a trial that has already been taught is not refundable.
Payment is taken in the app before the lesson, in Singapore Dollars, and is collected by Visionet Associates Pte. Ltd. through FomoPay, a licensed Singapore payment provider. Your card and wallet details go directly to FomoPay. We never see or store your full card number. We keep only the record of what was paid and when.
Message your teacher in the app as early as you can, and email jerry@oaktutor.app if the lesson is close. If a teacher cannot attend a confirmed lesson, we will offer you a replacement time or a full refund for that lesson. Refunds follow the Oak Education Delivery and Refund Policy and approved refunds are processed within 14 business days.
You can have your OakTutor account and the personal data held with it deleted at any time. There is no charge, and you do not have to give a reason.
We confirm receipt within one business day and complete the deletion within 30 days. This removes your account details, the student profile, your booking history and your messages.
Two things survive the deletion. We keep the financial records of payments already made, because tax and accounting law requires it, typically for seven years. We also keep anything we are required to retain by a legal obligation or an ongoing dispute. Nothing kept for those reasons is used to contact you or for any other purpose.
If you have lessons already paid for but not yet taught, tell us in the same email whether you want a refund considered under the refund policy before the account is closed.
The full picture of what we hold and why is in our Privacy Policy.
